Help for your account, bets, and payments

Live chat is the quickest way to get a real-time answer. PariPulse live support runs day and night.

• How to open chat:
  • Tap the Help bubble at the bottom right of the website or app.
  • Not signed in: choose Chat as guest. Enter your email and date of birth to verify.
  • In the app: Menu > Support > Live Chat.
• Best use cases:
  • Password reset or login trouble.
  • OTP not received or 2FA issues.
  • Deposit pending or debited but wallet not funded.
  • Withdrawal status, bet settlement, bonus questions.
  • Quick checks on limits or responsible play tools.
• Hours and languages:
  • 24/7 chat coverage.
  • English and Nigerian Pidgin all hours.
  • Yoruba, Hausa, and Igbo 09:00–21:00 WAT.
• Response times:
  • First reply in 1–2 minutes on average.
  • Complex reviews may take 5–15 minutes.
• Tips for faster help:
  • Share username, registered phone or email, and a short summary of the issue.
  • Add amounts, payment method, bank name, and time of the transaction.
  • Attach screenshots or a short screen recording of any error.
  • Keep the chat window open so the agent can reach you.
  • Do not start multiple chats for the same case.
• Safety:
  • Support never asks for your full password, full card number, or any OTP.

Email is best when you need to send files or keep a written trail. For PariPulse customer service by mail, send messages from your registered email.

• Support email addresses:
  • General help: [email protected]
  • KYC and verification: [email protected]
  • Payments and billing: [email protected]
  • Responsible play care: [email protected]
  • Data and privacy requests: [email protected]
• Best use cases:
  • Document review for KYC or account checks.
  • Payment disputes or bank confirmations.
  • Formal complaints and audit requests.
  • Game logs or long explanations.
• What to include:
  • Username, full name, and registered phone number.
  • Short subject line, for example: Deposit pending 4,500 NGN via bank transfer.
  • Clear timeline, amounts, and references or RRNs.
  • Device, OS, app version, and screenshots.
• Response times:
  • Typical first reply in 2–6 hours.
  • Up to 24 hours during peak sports events or weekends.
• Tips for faster replies:
  • One issue per email thread.
  • Use concise bullet points.
  • Attach files in JPG or PDF and keep under 5 MB each.

Prefer to talk? Call the helpline number to speak to an agent. The PariPulse helpline number for Nigeria is listed below.

• Support numbers:
  • Free number in Nigeria: 0800 001 7777.
  • Lagos line: +234 1 227 8899.
• Hours:
  • 08:00–24:00 WAT daily on both lines.
  • For 24/7 helpline support, use live chat when phone lines close.
• Best use cases:
  • Account lock or urgent access issues.
  • Card or bank transfer debited without wallet credit.
  • Cash out, bet settlement, or limits that affect a live event.
• What to expect:
  • Typical wait 2–5 minutes.
  • Many issues resolved on the first call. Some may need a follow-up ticket.
• Faster phone support tips:
  • Have your username and registered phone ready.
  • Know your last deposit amount and method.
  • Call during off-peak hours for shorter queues, such as late morning.
• Charges:
  • 0800 line is toll-free on major Nigerian networks.
  • Standard rates apply to the Lagos line.

Messaging apps are handy for quick updates or follow-ups. Official handles for PariPulse Nigeria are below.

• Platforms and contacts:
  • WhatsApp: +234 913 000 7777. Save the number and send “Join” to start.
  • Telegram: @PariPulseNGSupport. Tap Start to connect.
  • Facebook Messenger: m.me/PariPulseNG.
  • X: @PariPulseNGHelp. Send a DM for account matters.
• Hours and response:
  • Active 08:00–24:00 WAT daily.
  • Replies in 15–60 minutes in active hours; slower overnight.
• Best use cases:
  • Ticket updates, promo questions, quick checks.
  • Sharing non-sensitive screenshots.
• Tips for safe messaging:
  • Message from your registered account or include username and phone.
  • Do not share passwords, full card numbers, or OTP codes.
  • Ask to move to live chat for identity checks.
  • Look for the verified badge on profiles.

Some issues need a specialist. Get focused technical support for PariPulse app or website problems.

• How to reach technical help:
  • In live chat, pick Technical Support in the topic list.
  • Email: [email protected]
  • Phone: call and choose option 3 when prompted.
• Issues handled:
  • Login errors, 2FA not working, or device blocks.
  • App crashes, game not loading, bet slip failing to submit.
  • Payment failures or missing confirmations.
  • Document upload errors or KYC page not loading.
• Response and fix times:
  • First tech reply on chat in 15–30 minutes.
  • Email replies in 2–6 hours.
  • Resolution time ranges from 1–24 hours based on complexity.
• What to include for faster fixes:
  • Error screenshots or a 20–30 second screen recording.
  • Exact error message or code, and steps to reproduce.
  • Transaction references, bank name, and time of attempt.
  • Device model, OS version, app version, and network provider.
• What happens next:
  • You get a ticket ID and next steps.
  • Updates arrive by email, SMS, or chat.

High-tier players get priority service and faster queues. Priority support for PariPulse VIP members is below.

• Who qualifies:
  • VIP Silver and above, or by invitation.
  • KYC must be complete and account in good standing.
• How to access priority lines:
  • VIP live chat tile in app or website.
  • Email: [email protected]
  • VIP phone: 0800 001 8888.
  • Your dedicated account manager, if assigned.
• What gets priority:
  • Large withdrawals and payout scheduling.
  • Account reviews and limit changes.
  • Bet settlement escalations on major events.
• Expected response times:
  • Chat under 60 seconds.
  • Calls answered in under 5 minutes.
  • Emails within 1 hour during 08:00–24:00 WAT.
• Tips to make the most of it:
  • Keep notifications on for reply alerts.
  • Share preferred contact hours.
  • Set a phone support PIN for quicker verification.